Refund/Return Policy

Refund Policy (Bastion)

We want you to be confident in your purchase. At the same time, Bastion knives are limited-run, individually serialized products, so returns must be handled carefully and consistently.

1) Eligibility Window

  • Returns are accepted within 14 days of delivery.

  • Requests made after 14 days may be declined.

2) Return Condition Requirements

To be eligible for a refund, the item must be returned:

  • Unused, uncarried, and unmodified

  • Not sharpened, adjusted, disassembled, or altered in any way

  • Free of scratches, snail trails, wear marks, pocket lint, odors, or residue

  • In original packaging with all included materials

  • With the original serialized knife matching the order (serial numbers must match)

Inspection note: All returns are inspected. If the item shows signs of use or carry, we may refuse the return or apply a deduction if the product can only be resold as open-box (see Section 6).

3) Non-Returnable Items

We do not accept returns for:

  • Used, carried, or modified knives

  • Knives that have been sharpened or show edge contact

  • Final sale items (marked as final sale)

  • Gift cards

  • Damage caused by misuse, neglect, or improper maintenance

4) How to Start a Return

Email Hello@BastionKC.com with:

  • Order number

  • Name on the order

  • Reason for return

  • Photos of the knife and packaging (required for faster approval)

If approved, we will send return instructions. Do not ship a return without approval. Unapproved returns may be refused.

5) Shipping, Risk, and Packaging

  • Return shipping is the customer’s responsibility unless we made an error or the item arrived defective.

  • We strongly recommend a tracked and insured shipment.

  • Bastion is not responsible for lost, stolen, or damaged return shipments.

  • Returns must be packaged securely. If a return arrives damaged due to poor packaging, the return may be refused.

6) Refund Amounts, Deductions, and Restocking

If your return is approved and passes inspection:

  • Refunds are issued to the original payment method.

  • Original shipping fees are not refundable (unless the return is due to our error).

  • If the item is returned with signs of handling, wear, missing packaging, or any condition that prevents resale as new, we may apply a deduction up to 15% or refuse the return, depending on severity.

7) Exchanges

Because each knife is serialized and production is limited:

  • Exchanges are subject to availability.

  • If the requested finish is sold out, we may offer a refund (if eligible) or an alternative option.

8) Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery at Hello@BastionKC.com

  • Include photos of the knife, packaging, and shipping label

We will review and, if confirmed, provide the appropriate resolution (replacement if available, or refund/credit).

9) Refused Deliveries, Undeliverable Packages, and Address Errors

  • Customers are responsible for providing an accurate shipping address.

  • If a package is returned to us due to an incorrect address, refused delivery, or failure to collect:

    • We can reship (additional shipping cost), or

    • Refund the order minus shipping and any carrier fees once returned to us and inspected.

10) Chargebacks and Disputes

If there’s an issue, contact us first. We usually resolve problems quickly.
Unresolved chargebacks may result in order cancellation and/or refusal of future orders.

11) Legal Compliance

By purchasing, you confirm you are allowed to buy and possess this product in your location and will use it responsibly. Bastion does not provide legal advice and cannot guarantee compliance with every local regulation.

12) Contact

Questions or return requests: Hello@BastionKC.com