Refund policy

Return & Refund Policy

Bastion Collective products are limited-run and individually serialized. Because of this, returns must meet strict condition standards. We aim to handle every request clearly and fairly.

Return Window

Returns are accepted within 14 days of delivery. Requests made after 14 days may be declined.

Condition Requirements

Knives must be:

Unused and uncarried
Not sharpened, disassembled, adjusted, or modified
Free from scratches, wear marks, residue, or handling damage
Returned in original packaging with the certificate of authenticity and all included materials
The same serialized unit originally shipped

Apparel and accessories must be unworn, unused, and returned in original packaging with any tags attached.

All returns are inspected on arrival.

Non-Returnable Items

We do not accept returns for:

Used or carried knives
Sharpened, modified, or disassembled knives
Worn or laundered apparel
Final sale items
Gift cards
Damage caused by misuse or improper maintenance

How to Start a Return

Email hello@bastionkc.com with your order number, the reason for the return, and clear photos of the product and packaging.

Do not ship a return without written authorization. Unauthorized returns may be refused or returned at your expense.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or incorrect. We recommend a tracked and insured shipping method. Bastion Collective is not responsible for return shipments lost or damaged in transit.

Refunds

Once your return is received and inspected:

Approved refunds are issued to the original payment method.
Original shipping charges are not refunded unless the return is due to our error.
If an item cannot be resold as new, the return may be refused and the item returned to you.

Processing times vary by payment provider.

Exchanges

Because each knife is serialized and produced in limited quantities, exchanges are subject to availability. Specific serial numbers cannot be guaranteed. If a finish is sold out, a refund may be the only option available.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact hello@bastionkc.com within 7 days of delivery with photos of the product, packaging, and shipping materials. We will review and determine the appropriate resolution.

Pre-Orders

Pre-order items may be cancelled for a full refund at any time before they ship. See our Pre-Order Cancellation Policy for full terms.

Warranty Claims

Manufacturing defects are handled separately under the Bastion Limited Warranty, which covers the Bastion No. 01 for as long as the original purchaser owns it. A warranty claim is not a return. See the Warranty page to start a claim.

Questions

Bastion Collective LLC
421 Garfield Ave, Kansas City, MO 64124, United States
hello@bastionkc.com
+1 913-313-6737