Refund policy

Return & Refund Policy

Bastion products are limited-run and individually serialized. Because of this, returns must meet strict condition standards. We aim to handle every request clearly and fairly.

Return Window

Returns are accepted within 14 days of delivery.

Requests made after 14 days may be declined.

Condition Requirements

To qualify for a refund, the knife must be:

  • Unused and uncarried

  • Not sharpened, disassembled, adjusted, or modified

  • Free from scratches, wear marks, residue, or handling damage

  • Returned in original packaging with all included materials

  • The same serialized unit originally shipped

All returns are inspected upon arrival.

Non-Returnable Items

We do not accept returns for:

  • Used or carried knives

  • Modified or sharpened knives

  • Final sale items

  • Gift cards

  • Damage caused by misuse or improper maintenance

How to Initiate a Return

Email hello@bastionkc.com with:

  • Order number

  • Reason for return

  • Clear photos of the knife and packaging

Do not ship a return without approval. Unauthorized returns may be refused.

Shipping & Responsibility

  • Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

  • We recommend using a tracked and insured shipping method.

  • Bastion is not responsible for lost or damaged return shipments.

Refunds

Once received and inspected:

  • Approved refunds are issued to the original payment method.

  • Original shipping fees are non-refundable unless the return is due to our error.

  • If the item shows signs of handling or incomplete packaging but can still be resold, we may apply a deduction of up to 15%.

  • If the item cannot be resold as new, the return may be refused.

Processing times vary depending on your payment provider.

Exchanges

Because each knife is serialized and produced in limited quantities:

  • Exchanges are subject to availability.

  • Specific serial number requests cannot be guaranteed.

  • If a finish is sold out, only a refund (if eligible) may be offered.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact hello@bastionkc.com within 48 hours of delivery.

  • Include photos of the product and packaging.

We will review and determine the appropriate resolution.