Support
Questions, answered.
The edition, the registry, and the things that keep a numbered tool in service. If something is missing, contact us. We read every one.
The Founder's Edition
How many units are made?
510 serialized units. One run. 170 in each finish. No restock on closed editions.
What are the finish options?
Three finishes: Glassbead (26G), Stonewashed (26A), and Black PVD (26B). 170 units of each.
What does serialized mean?
Each knife is laser-engraved with a serial in the format 26G001, on the show-side frame forward of the pivot, and matched to its certificate of authenticity.
What happens when a finish sells out?
When 170 units in a finish are claimed, that finish is closed. You can join the list for word on BASTION NO. 02, or choose another finish. We do not restock closed editions.
How does the knife open?
By hand. Bastion No. 01 is a manual folding pocket knife with a titanium frame lock. There is no spring assist and no automatic mechanism. It is built as an everyday cutting tool.
Registration and Warranty
How do I register my serial?
Submit your serial, finish, and ownership details on the Warranty + Registration page. Registration supports the Founder's Registry and faster support.
Is registration required for warranty coverage?
No. Registration supports the registry and faster service. It does not change the terms of the Bastion Limited Warranty.
What does the warranty cover?
Bastion Collective warrants Bastion No. 01 to the original owner against defects in materials and workmanship under normal use, subject to the full terms and exclusions of the Bastion Limited Warranty.
How do I start a claim?
Contact support with your serial, order information, photos of the issue, and a short description of what happened. Start from the Warranty + Registration page.
Care
How do I care for the knife?
Oil the pivot seasonally with a light synthetic oil. Wipe dry after use and avoid harsh solvents. Match the factory edge and strop to finish.
What should I avoid?
Use it as a cutting tool only. Do not pry, twist, strike, modify, or disassemble. Damage from misuse is not covered.
Shipping
Where do you ship?
Bastion Collective ships from Kansas City, Missouri, to United States addresses only. Web orders ship in 5 to 7 business days and tracking is emailed when your order ships.
How is it packaged?
Each knife ships in its numbered box with the certificate of authenticity card.
Returns and Refunds
What is the return policy?
Unused, uncarried knives in original packaging may be returned within 14 days of delivery. Serialized pieces must be unmarked and complete, and are inspected on arrival. Email hello@bastionkc.com for approval before shipping a return. Full terms are in the Returns & Refunds policy.
Do you offer refunds?
Yes. Approved returns are refunded to the original payment method once the knife is received and inspected. Original shipping is not refunded unless the return is our error. Warranty claims are handled separately under the Bastion Limited Warranty.
Contact and Support
How do I reach support?
Email hello@bastionkc.com or call +1 913-313-6737 with your serial and order information, or use the Contact page. Bastion Collective, 421 Garfield Ave, Kansas City, MO 64124. We reply within 1 to 2 business days.