Support
Questions, answered.
The launch, the edition, the registry, and the things that keep a numbered tool in service. If something is missing, contact us. We read every one.
The Founder's Edition
How many units are made?
510 serialized units. One run. 170 in each finish. No restock on closed editions.
What are the finish options?
Three finishes: Glassbead (26G), Stonewashed (26A), and Black PVD (26B). 170 units of each.
What does serialized mean?
Each knife is laser-engraved with a serial in the format 26G001, on the show-side frame forward of the pivot, and matched to its certificate of authenticity.
What happens when a finish sells out?
When 170 units in a finish are claimed, that finish is closed. You can join the list for word on BASTION NO. 02, or choose another finish. We do not restock closed editions.
Registration and Warranty
How do I register my serial?
Submit your serial, finish, and ownership details on the Warranty + Registration page. Registration supports the Founder's Registry and faster support.
Is registration required for warranty coverage?
No. Registration supports the registry and faster service. It does not change the terms of the Bastion Limited Warranty.
What does the warranty cover?
Bastion warrants Bastion No. 01 against defects in materials and workmanship under normal use, subject to the full terms and exclusions of the Bastion Limited Warranty.
How do I start a claim?
Contact support with your serial, order information, photos of the issue, and a short description of what happened. Start from the Warranty + Registration page.
Care
How do I care for the knife?
Oil the pivot seasonally with a light synthetic oil. Wipe dry after use and avoid harsh solvents. Match the factory edge and strop to finish.
What should I avoid?
Use it as a cutting tool only. Do not pry, twist, strike, throw, modify, or disassemble. Damage from misuse is not covered.
Shipping
Where do you ship?
Bastion ships from the United States and are only currently shipping domestically. Web orders ship in 5 to 7 business days.
How is it packaged?
Each unit ships in its numbered box with the certificate of authenticity card.
Returns and Refunds
What is the return policy?
Unused units may be returned within the window stated at checkout. Serialized and signed pieces must be unmarked and complete. Warranty claims are handled separately under the Bastion Limited Warranty.
Do you offer refunds?
At Bastion's discretion, approved claims may be resolved through repair, replacement with a comparable item when available, or refund. Exact replacement may not be available on a closed edition.
Contact and Support
How do I reach support?
Email support@bastionkc.com with your serial and order information, or use the Contact page. We read every one.